Support

Thank you for playing “キラーナンプレ” (Killer Sudoku). If something isn’t working, please check the FAQ below first. The App itself is in Japanese.

Contact

FAQ

How do I join or leave the leaderboard?

When you solve the Daily Puzzle (“今日の一問”), the App asks whether you want to join. If you choose “今はしない” (Not now), it asks again the next time you solve it. You can join or leave at any time in the Settings (“設定”) tab under “ランキング” (Leaderboard). Leaving deletes your nickname, friends, and results from the server immediately.

I solved the Daily Puzzle but I’m not on the leaderboard

Results are not listed when:

• You started the puzzle before joining (after joining, results are listed from the next Daily Puzzle)
• You started the Daily Puzzle while offline (the start time could not be recorded)
• It is your second or later solve of the same day (only your first result each day counts)
• You solved it in under 30 seconds (the result is kept but not shown)

If you were offline when you solved it, the App sends the result the next time you open the App or the leaderboard. It can no longer be sent once that day’s submissions close (when it is no longer that date anywhere on Earth).

My nickname is rejected

Nicknames can be 1–16 characters. Because the leaderboard is shown worldwide, impersonation (such as “official”), abusive, sexual, or discriminatory words may be rejected by the automatic check. Please try a different name.

How do I add friends?

Your 8-character friend code is shown under “フレンド” (Friends) on the leaderboard screen. Share it with a friend and have them enter it; you will become friends with each other. If your code reaches someone you don’t know, tap “コードを作り直す” (Regenerate code) to get a new one (the old one stops working). You can remove a friend from the “…” menu.

I got a new phone and my leaderboard player is new

For security, your leaderboard player is kept on that device only. On a new device you start as a new anonymous player. Please reconnect with friends using your friend code.

How do I delete my leaderboard data?

In the Settings tab under “ランキング” (Leaderboard), tap “ランキングをやめる” (Leave the leaderboard). Your nickname, friend code, friends, and results are deleted from the server immediately (you are also removed from your friends’ lists); records on your device are kept. If you have deleted the App, reinstall it on the same device and do the same. If you can’t, email us at the address above. Players inactive for 12 months are also deleted automatically. See the Privacy Policy for details.

The widget doesn’t update

The widget updates when you open the App, finish a puzzle, leave the App, and when the date changes. Open the App once, then return to the Home Screen.